conversea.ai Privacy Policy

Introduction

At conversea.ai, protecting your personal information is paramount. This policy outlines our practices regarding data collection, usage, and your rights under GDPR.

By using conversea.ai, you consent to these practices.

Data We Collect and Purpose

1. Analytics and User Engagement

We utilize:

• Data-Flock: Anonymous analytics for tracking user engagement and optimizing performance.
• Google Analytics: Anonymized tracking of website usage and visitor interactions.
• Facebook Pixel: Measurement and optimization of advertising campaigns based on user interactions.

Collected data includes anonymized IP addresses, browser details, device information, and user activity.

2. Conversion and Chat Tracking

Our platform tracks conversions and chat interactions to optimize customer engagement and provide insights that help enhance your experience and drive business growth.

3. User Submitted Information

Data provided via contact or support forms (e.g., name, email, inquiry details) are stored securely for communication purposes only.

Legal Basis

We process data based on:

• Consent (cookies and certain tracking activities).
• Legitimate interests (improving services and customer experience).
• Legal compliance where necessary.

Data Sharing

Your data will not be sold or shared beyond the necessary service providers outlined above, all compliant with GDPR standards.

GDPR Rights

You have the right to:

• Access your personal data.
• Correct inaccuracies.
• Request data deletion.
• Limit or object to data processing.
• Withdraw consent.
• Data portability.
• File complaints with a supervisory authority.

To exercise these rights or for any questions, contact [privacy@conversea.ai].

Cookies

Manage cookie preferences via website controls or browser settings. Disabling cookies may affect website functionality.

Data Retention

Contact form data is kept only as long as necessary to resolve your inquiries. Analytics data follows each provider's retention policy and is anonymized whenever feasible.

Security

We employ robust security measures to protect your data against unauthorized access, alteration, or loss.

Policy Updates

Updates to this policy will be communicated clearly to users.

Thank you for trusting conversea.ai.